There’s a difference between knowing your place and being ignored
Even if you’ve worked for a decade with the royal family, proper etiquette isn’t to run up to a royal for a bear hug in social situations. Says Harrold, “It’s still all very respectful, and you do get acknowledged – and you’re remembered, which is even better.”
Forgetting protocol will lose you points
The royal family has been doing enough official engagements to know what they look like when they run smoothly, so they’ll notice if their staff has missed a few steps. If the staff member’s predecessor always opened the car door but the new one just walked away, they’ll start to lose trust, says Morgan. “Most [royals] know where they expect to see protection officers, and if they’re not in that place, it puts a question in their mind that maybe they don’t know what they’re doing,” he says.
There are pressures beyond just the royal family
When you’re involved in an event with the royals, you’re not just worried about doing right by the individual family members. The royal family are “global icons,” says Morgan, so you’re representing the country, the entire Commonwealth, and the police force (in the case of protection officers). “You have many different pressures there of ‘nothing can go wrong,’” he says.